Terms of Use

Introduction

By utilizing the Services provided by Rein Games and its affiliates through this website, you agree to adhere to the following Terms of Service:

Before engaging with our Services, every user is required to thoroughly review these Terms. Compliance with these Terms is mandatory for all users to access our Services. Users are expected to stay informed about any updates, modifications, or new publications of these Terms.

Should any of our Terms be deemed invalid or unlawful by a judicial or quasi-judicial body in India, the remaining Terms will remain in full force and effect, unaffected by such determination. Users who do not accept these Terms of Service are encouraged to discontinue their use of any features provided by our website and application.

Applicability

Prior to completing the registration process, it is essential that you thoroughly read and understand the terms outlined on our website and application. These terms are universally applicable to all services provided on the platform. Additionally, make sure to familiarize yourself with the product-specific conditions and rules that pertain to specific offerings.

Eligibility

Users must be at least 18 years old to access our services. Should a user violate age restrictions, they are solely responsible for any ensuing legal consequences.

It's important for users to recognize that our services are exclusively available within India. We do not extend our services to the states of Assam, Odisha, Telangana, Sikkim, and Nagaland. We reserve the right to regulate access to our services across all states in India. These terms of use may be adjusted as necessary to comply with changes in laws, regulations, or rules in any Indian state. Users will be duly notified of such changes.

Game of Skill

Playing a ‘game of skill’ in India is entirely legal. This classification indicates that the outcome of the game is determined by the player's skill rather than chance. You can find further information about the legal aspects of the game by visiting the provided link.

Game Services

All activities such as leagues, tournaments, promotional games, practice games, and cash games hosted on the Website and Application collectively constitute "Games". Specific rules governing each type of Game are provided on both the Website and Application.

"Cash Games" refer to those Games that necessitate participants to maintain a minimum cash balance in their user accounts for participation. All other Games available on the Website and Application are categorized as Non-Cash Games.

For Cash Games, Magic Land imposes service charges, which may vary depending on the nature of the Cash Game and are subject to periodic changes. Non-Cash Games are accessible free of charge on the Website and Application, although there may be entry restrictions in certain cases. Service charges levied by Magic Land are inclusive of all applicable taxes, including Goods & Services Tax.

User Representations

  • You must ensure that all information provided to us, whether during registration or at any point thereafter, is accurate and complete.
  • Before engaging in Cash Games or adding funds to your user account, it's your responsibility to ensure the legality of such activities in your jurisdiction. If you are not legally eligible to conduct Indian Rupee transactions through banking channels in India or are accessing the Website and Application from a non-permitted jurisdiction, you are prohibited from participating in Cash Games. Violation of this provision will constitute a breach of the Terms, resulting in forfeiture of any prizes won in Cash Games.
  • You affirm that you are at least 18 years old and possess the necessary competence to engage in transactions with other users and Magic Land. You acknowledge that participating in our Games may involve financial risk, and by voluntarily participating, you assume full responsibility for any resulting losses. You agree to indemnify and hold Magic Land, its employees, directors, officers, and agents harmless from any claims or costs arising from your participation in the activities.
  • You assert that you possess the necessary experience and skills required to participate in the Activity, and you are not aware of any physical or mental condition that would hinder your ability to fully engage in it. You acknowledge that you bear sole responsibility for any consequences arising from your participation or association with the Activity. You understand that Magic Land holds no liability for any financial losses you may incur as a result of your participation.
  • You acknowledge and agree that participating in a Game on the Website and Application does not obligate us to award you a prize. Your ability to win a prize is solely dependent on your skill compared to other players in the Game and is subject to the Game's rules.
  • You acknowledge and agree that you bear full responsibility for all content you post, transmit, upload, or otherwise share on the Website and Application. You must have legal ownership or appropriate licenses for all content you publish. By sharing any content on the Website, you grant us a royalty-free, worldwide, non-exclusive, perpetual, and transferable right to utilize, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works, transmit, distribute, publicly display, and publicly perform your content. This includes your name, username, location, messages, gender, or pictures, and may be utilized in any related marketing materials by us or our affiliates. You understand that you do not retain any rights, legal or equitable, in any material containing your content. Additionally, you acknowledge and agree that Magic Land has the right to use, in any manner, all communication or feedback provided by you.
  • You acknowledge that funds held in your user account by Magic Land do not accrue any interest or returns.
  • You agree not to hold Magic Land responsible if you are unable to participate in any eligible Game. This includes instances where you cannot log into your user account due to pending validation or if you are suspected or found to be in violation of any of the Terms.
  • By using the Website and Application to access Services or communication features, you acknowledge and accept that you may encounter content posted by other users that you find offensive, objectionable, or indecent. If you come across such content, you may report it to us, and we reserve the right to take appropriate action as we deem necessary. Our decision regarding such matters will be final and binding on you.

Transactions & Payments

  • All transactions conducted on the Website and Application must be in Indian Rupees.
  • Upon registering on our Website and Application, we create a user account for you to track all transactions. Payments related to participation in Cash Games must be processed through your Magic Land user account. Any cash prizes you win will be credited to this user account by us.
  • When making a payment, please ensure that the payment instrument used belongs to you and is exclusively used to add cash into your user account.
  • You're welcome to deposit any amount of money into your user account for participating in Cash Games on the Website and Application, within the limits we set for adding cash.
  • Magic Rummy encourages responsible play on the Website and Application. Your ability to add cash to your user account will be subject to monthly limits, which we may set based on our discretion, along with certain undertakings, indemnity, waiver, and verification conditions deemed appropriate by us.
  • Payments made via credit card, debit card, prepaid cash cards, and internet banking are processed by third-party payment gateways. Similarly, authorization by intermediaries is required for other payment modes. We are not accountable for delays or denials occurring at their end; payment processing will adhere solely to their policies and procedures, absolving us of any responsibility or risk. Any issues related to adding cash should be addressed through the complaints procedure outlined in the "Complaints and Disputes" section below. You agree that in cases of delayed or declined credit due to reasons beyond our control, we bear no liability whatsoever. Once a payment/transaction is authorized, funds are credited to your user account, becoming available for Cash Games.
  • We reserve the right to cancel a transaction at our sole discretion. In such instances, if the payment has been successfully processed, the transaction will be reversed, and the money will be credited back to your payment instrument.
  • Player funds are securely held in specified bank accounts, entrusted to us in trust. Magic Land ensures that all players' funds remain unencumbered and will be disbursed to you in accordance with the terms and conditions governing fund withdrawals. Funds in your user account are kept separate from our corporate funds. Even in the extremely improbable event of insolvency proceedings, your claims on deposits will be prioritized over all other claims to the extent permitted by law.

Withdrawals

You have the option to withdraw your winnings via electronic bank transfer or UPIt. All withdrawals made by you are subject to the following conditions:

  • Magic Rummy reserves the right to request KYC documents to verify your address and identity at any point. Withdrawals will only be allowed from accounts where the KYC process has been completed.
  • You have the option to withdraw funds from your user account at any time, except for bonuses and promotional winnings which are subject to withdrawal restrictions. These bonuses and winnings can only be withdrawn once you have made at least one cash deposit on support@magicland.games and subsequently participated in at least one Cash Game.
  • Upon notification and verification of the withdrawal request, we may disburse the specified amount electronically. Additionally, we retain the right to disburse the amount using the financial instrument initially used to add cash to your user account.
  • Withdrawals are not subject to processing charges according to the current policy.
  • While we strive to process your withdrawals promptly, delays may occur due to verification and transaction completion times. We are not liable to compensate you for any delays in remitting payments from your user account.
  • In order to be eligible for winning a prize or bonus, you must be an Indian resident and accessMagic Land's services via the Website and Application from within India.
  • If you're a prize winner residing in India, accessingMagic Land's services while physically present in India, but not holding Indian citizenship, we'll transfer your winnings in Indian Rupees to your bank account within India, provided you furnish one.

Refunds & Cancellation

The company may, at its sole discretion, process refunds to you under the following circumstances:

  • Fraudulent transactions –Fraudulent transactions with unutilized transaction amounts: In the event of a fraudulent cash credit not authorized by you, credited to another user's account who has not yet utilized the funds, the company will process the refund request within 15 working days after verifying the genuineness of the request and confirming the availability of corresponding cash balance with the other user.
  • Refund & Cancellation Policy – To request cancellations, please contact us through the contact form, email, or phone provided here. Kindly reach out within 24 hours of making the payment. Cancellations will be processed within 15 working days, provided the user has not participated in a game since the payment was made.

Service Connectivity Issues

You acknowledge thatMagic Land has no control over internet connectivity issues, disruptions arising from your local internet environment, or the setup of software or hardware on your end. Therefore, the website and application will not be held liable for any interruptions, halts, or breaks in your usage of our services.

User Account Suspension and Voluntary Termination

We retain the right to suspend or terminate your account if we discover any violations of our website's terms or breaches of our Website and Application security. You acknowledge that our decision to suspend or terminate your services is final and solely at our discretion.

If necessary, you can choose to discontinue using our services at any time by contacting us at support@magicland.games. In such a scenario, your withdrawable cash balance, subject to verification, will be transferred to you either by cheque or online transfer.

Complaints and Disputes

Users with complaints can seek resolution by contacting our customer care team at support@magicland.games. It's important to note that all complaints and disputes atMagic Land are treated confidentially. We strive to resolve complaints within standard timeframes. Any decisions made byMagic Land in response to a complaint are considered binding on the user. Any disputes or controversies against the company will be subject to the exclusive jurisdiction of the civil courts in Noida.

Content & promotions

  • All content and material found on the Website and Application, including but not limited to information, images, marks, logos, designs, pictures, graphics, text content, hyperlinks, multimedia clips, animation, games, and software (collectively referred to as "Content"), whether belonging to Rein Games or not, are protected by applicable intellectual property laws. Furthermore, all chat content, messages, images, recommendations, emails, and images sent by any user may be logged or recorded by us and shall constitute part of the Content. Rein Games is entitled to use this material in any manner, provided it does not harm the interests of the user.
  • Rein Games' claim of being "India's most Trusted Gaming Site" is solely based on user reviews, acceptance, and self-assessments. Documentation supporting this claim will only be provided upon request by an appropriate authority.
  • Information regarding various promotions, clubs, and tournaments organized on the Website and Application can be accessed on the respective platforms. The eligibility criteria and relevant conditions for ongoing promotional programs are outlined on the Website and Application, constituting part of the Terms. Rein Games retains the right to cancel or alter these offerings without prior notice.

Games Rules

You agree to comply with the rules and regulations of each game. It's essential to read and understand these rules, which are part of the Agreement and can be found on the 'Game rules/how to play' page of the Site. Additional games may be introduced as part of the Services, and the Agreement will apply to any Game Rules related to such games. We will inform you about and provide the opportunity to review these Game Rules when introducing new games to the Site. We retain the right to determine the results and winners of each game in accordance with the Game Rules. By registering and/or participating in any game or tournament, you agree to these determinations, which are not open to challenge. Lists of winners will be posted on the Site following each game or tournament.

Disclaimer & indemnity & Limitation of liability

In addition to specific references to Rein Games' limitation of liability elsewhere in the Terms, under no circumstances (including, but not limited to, in contract, negligence, or other tort), shall Rein Games be liable for any injury, loss, claim, loss of data, loss of income, loss of profit, loss of opportunity, loss of or damage to property, general damages, or any direct, indirect, special, incidental, consequential, exemplary, or punitive damages of any kind arising out of or in connection with your access to, use of, or inability to access or use the Services on any Website or App within the Portal. You further agree to indemnify us, our service providers, and licensors against any claims regarding any such matter.

Without limiting the scope of the preceding statement, you expressly acknowledge, agree, and accept that we are not liable to you for:

  • The defamatory, undesirable or illegal conduct of any other user of the Services.
  • We are not liable for any loss arising from the use, abuse, or misuse of your user account or any feature of our Services on the Websites and App.
  • We are not liable for any loss incurred in transmitting information to or from us, or to or from our Websites or App, via the internet or other connecting media.
  • Any technical failures, breakdowns, defects, delays, interruptions, improper or manipulated data transmission, data loss or corruption, or communications infrastructure failure, including viruses or any other adverse technological occurrences arising in connection with your access to or use of our Services.
  • The accuracy, completeness or currency of any information services provided on the Websites and Apps.
  • Any delay or failure on our part to notify you in cases where we may have concerns about your activities.
  • Your activities or transactions on third-party websites or apps accessed through links or advertisements posted on the Portal.

Responsible GamePlay

Magic Land promotes responsible gaming among all its players. We are dedicated to assisting players who want to cease playing or limit their gaming activity. If you wish to establish gaming limits or learn more about our responsible gaming policy, please contact us at support@magicland.games.

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