Yes, as per the Government of India’s recently amended GST law, a 28% GST will be applicable on all deposits, effective 1st October, 2023

The balance under "Deposit Amount" in your Magic Land account cannot be withdrawn directly. However, you can utilize it to play games and convert it into winnings, which can then be withdrawn.

What is the minimum amount I can deposit?

You can start depositing into your Magic Land account with just INR 25.

1. Delayed Transaction: Occasionally, due to poor internet connectivity or similar issues, a transaction may not reach us and remain stuck at your bank or the payment gateway. If such a scenario occurs and the transaction is highlighted during internal audits, we manually credit the amount to your Magic Land account. You can also reach out to us via chat or email at support@magicland.games, providing the transaction details, and we'll investigate and credit it manually.
2. Unsuccessful Transaction: If a transaction fails at the gateway, your bank refunds the amount to you. Typically, this process takes 7-10 working days for the refund to reflect in your account.
3. Pending Transaction: Sometimes, a transaction may stay pending at the gateway momentarily. However, there's no cause for concern in this situation as the correct status usually updates within 24 hours.

I had been informed that the deposit transaction status was pending at the gateway. It has been more than 24 hours and the status is still pending. What to do?

If the transaction status remains pending and you haven't received the funds in your bank account, please reach out to your bank with the transaction details. Alternatively, you can share the transaction number, date, time, and amount along with your bank statement from the date of deposit to the present at support@magicland.games or through our chat feature. We'll investigate the matter with the payment gateway and assist you in resolving the issue.

If your funds haven't reached your bank account within 10 days, kindly reach out to your bank with the transaction details on the 11th day. Your bank will look into the matter. For further assistance, you can also email us at support@magicland.games or chat with us.

Players have two withdrawal options:

Instant Withdrawals: Experience lightning-fast withdrawals with this option, click on the “Withdraw” button for additional details.

Standard Withdrawals: Opt for this withdrawal method to enjoy fee-free transactions, although processing may take up to 24 hours.

At Magic Land, we prioritize your financial control and convenience. Here's a straightforward guide to ensure a hassle-free transaction:

1. Launch the Magic Land application and sign in to your account.
2. Enter your desired withdrawal amount and select either Instant Withdrawals or Standard Withdrawals. If applicable, you'll receive a TDS alert. Once confirmed, relax and click "OK".

   Please remember: You have two withdrawal options:

   • Instant Withdrawals: Swiftly withdraw your funds, limited to one transaction per day. For further details, visit the "Withdraw" section in the Cashier.
   • Standard Withdrawals: Opt for this method to avoid processing fees. However, it takes up to 24 hours for processing, with one transaction allowed per day.
3. If your withdrawal meets the instant withdrawal criteria, it will be processed and approved instantly.
4. Expect your withdrawn amounts to be credited to your bank account during regular banking hours/days.
5. Rest assured, withdrawals are processed every day of the week, ensuring prompt service.

No minimum deposit required at Magic Land for your first withdrawal.

The minimum amount for withdrawal is INR 100.

No, there is no capping. You can make a withdrawal request without any limit.

Withdrawable balance is a component of the total balance that can be withdrawn.

1. Please provide us with a copy of the following mandatory documents for withdrawing your money:
2. KYC approved with Aadhar card or Driving License.
3. PAN card

All the fields in the personal information section should be completed.

1. Please check the withdrawal balance is less than 100 rs.
2. Please ensure that your KYC is uploaded and either pending or approved.
3. Make sure your bank details are complete and valid.

Note: If you have verified all the above points and the issue still persists, kindly share a screenshot or video with us at magicland.com or chat with our support team. We'll promptly investigate the matter with our technical team.

At Magicland, we prioritize swift withdrawal processing for our users. Instant withdrawals are now available, allowing you to transfer your winnings directly to your bank account within seconds! This feature is accessible to all players who have completed their KYC procedure.

For withdrawals that do not meet the instant withdrawal criteria, regular processing will occur, with approval by the end of the next calendar day. The credited amount will reflect in your account by the subsequent banking day.

Withdrawals are subject to banking hours/days and are processed throughout all seven days of the week.

1. Instantly withdraw your winnings directly to your bank account with our instant withdrawals feature! Exclusively available to players who have completed their KYC procedure, Magicland is delighted to offer this service, enabling players to withdraw their winnings within seconds.
2. Id users instant limit is not available then withdrawal will be processed the following day.

1. You can check the withdrawal status by following the below steps:
2. Tap on the "Add Cash" button located on the right side of your mobile app.
3. Click on the "Balance" button to check your withdrawal.
4. For reviewing previous withdrawals, click on the "Previous Withdrawal" button located in the left corner.

While it may seem alarming, please rest assured that occasional delays of up to 72 hours for withdrawal requests are normal due to our internal verification process. Should there be any additional delays, you will directly contact to our support team via mail or call.

We're pleased to inform you that your withdrawal request has been processed and approved. The amount will reflect in your bank account within the next three banking days.

If you haven't received your funds yet, we kindly ask for your patience. Sometimes, banks may take some time to reflect the amount in the account holder’s accounts, and typically, the amount will be credited to your bank account by the end of the next banking day.

If the next banking day has passed without crediting, please send us your bank statement from the date of the withdrawal request until the present date at magicland.com from your registered email ID. Please use the subject line 'Approved Withdrawal Request' or chat with us.

If a withdrawal fails due to incorrect bank details or issues with the existing bank account, please provide us with the correct or alternate bank details for the same person at magicland.com from your registered mobile number or chat with us.

Additionally, if the failure is due to a server issue at your bank's end, we will attempt to reprocess the withdrawal. However, if it still cannot be processed, we will need to reject the withdrawal request. You may then proceed to place a fresh withdrawal request.

Withdrawals are rejected solely in the event of involvement in any unfair activities on the website, including chip dumping, collusion, creation of multiple user/player accounts, IP ghosting, software modifications, utilization of external player assistance programs and bots, use of offensive language or content, disguised users, failed telephone verification, fraudulent behavior, or any other suspicious activity.

For additional assistance on this matter, please contact us via email at magicland.com or chat with us.

If a withdrawal fails due to incorrect bank details or issues with the existing bank account, please provide us with the correct or alternate bank details for the same person at magicland.com from your registered mobile number or chat with us.

Additionally, if the failure is due to a server issue at your bank's end, we will attempt to reprocess the withdrawal. However, if it still cannot be processed, we will need to reject the withdrawal request. You may then proceed to place a fresh withdrawal request.

If a withdrawal fails due to incorrect bank details or issues with the existing bank account, please provide us with the correct or alternate bank details for the same person at magicland.com from your registered mobile number or chat with us.

Additionally, if the failure is due to a server issue at your bank's end, we will attempt to reprocess the withdrawal. However, if it still cannot be processed, we will need to reject the withdrawal request. You may then proceed to place a fresh withdrawal request.

1. You selected the 'Instant Withdrawal' option during your withdrawal process.
2. Additionally, a 30% TDS deduction was applied to your net winnings at the time of withdrawal.

Don't worry! If your ledger hasn't been refreshed, simply send an email to magicland.com from your registered email address with the subject line "Request to update Ledger" along with a brief explanation, or chat with us, and we'll take care of the update for you.

1. Magic Land, an esteemed online gaming platform in India, diligently adheres to the country's tax regulations, ensuring compliance at every step. The TDS Policy implemented at Magicland.com has been crafted in consultation with senior tax consultants in India, reflecting a comprehensive understanding of legal provisions. This policy stands to benefit both players and the online gaming industry in the long term.
2. Click here to review the TDS Policy.

1. The TDS Policy at magicland.com, endorsed by senior tax consultants in India, is strategically designed to benefit both players and the online gaming industry over time. Under this policy.
2. A TDS of 30% is levied exclusively on winnings.
3. Notably, TDS is not deducted from a player's deposit amount.
4. Winnings are calculated as the difference between total withdrawals and total deposits at the time of withdrawal.

After debiting the TDS, magic land will issue the TDS certificate within the subsequent 45 to 90 days of the following quarter. It's important to acknowledge that this time frame is subject to change in accordance with notifications from the Government.

Kindly contact magicland.games to get your certificate.

Please contact magicland.games to get your certificate.

On the 1st of April every financial year at 07:00 hours, your deposit and withdrawal ledger will reset to zero. Any withdrawable balance from the previous fiscal year (FY 2023-24) that wasn't subject to TDS will be carried forward as the opening balance for FY 2024-2

Here are some strategies to enhance safety and enjoyment in your online gaming experience:

1. Approach powerludo, rummy, and call break as forms of entertainment rather than avenues for income.
2. Withdraw winnings regularly to avoid excessive accumulation in your account. Refrain from using essential funds for playing, only utilize disposable income.
3. Resist the temptation to increase stakes to recover losses, as this can exacerbate risks.
4. Implement deposit limits to ensure responsible spending and prevent overspending.
5. Refrain from gaming when experiencing negative emotions like sadness, fatigue, or impulsiveness.
6. Maintain a balanced lifestyle by allocating time for Powerludo, rummy, call break, and other daily activities.

Managing your bankroll effectively is crucial for a successful gaming experience. Here are some steps to help you do just that:

1. Assess your bankroll: Ensure that you only join games that align with the size of your bankroll. It's generally recommended to have a minimum of 100 buy-ins for the stakes you're playing, adjusting as necessary based on game structure and format.
2. Adjust stakes when needed: If your bankroll takes a hit, consider moving down to lower stakes. This allows you to rebuild your bankroll steadily. While it may feel daunting, it's a prudent long-term strategy.
3. Avoid chasing losses and playing while tilted: Recognize when you're on tilt or in a negative mindset and step away from the tables. Your bankroll's well-being is more important than the urge to keep playing. Never attempt to recoup losses through impulsive decisions.
4. Analyze and improve your game: Take advantage of tools like the 'Account statement' tab on the magicland App to review your hands and refine your strategy. Regularly studying your gameplay will help you evolve and become a better player over time.

If you're not receiving the OTP to verify your mobile number, try restarting your phone due to network congestion, and attempt again. If the issue persists, reach out to customer care via chat or email.

If you're not receiving an OTP on your email, please check your spam and junk folders. If the problem continues, email us at magicland.com or chat with us.